Overview
Sanctuary Cove respects your privacy. This website is primarily an informational site and does not provide user accounts, accept payments, or store booking details in its own database.
Information we may receive
When you visit the site, our hosting provider may automatically process technical information such as your IP address, browser type, device type, requested pages, timestamps, and diagnostic or security logs. We use this information only to operate, secure, and troubleshoot the website.
If you contact us directly by email, social media, a booking platform, or another channel, we receive the information you choose to provide. That communication is handled through the service you use and is subject to its privacy terms.
Third-party services
The site loads fonts from Google Fonts and embeds a map from OpenStreetMap. These providers may receive technical information, including your IP address, when their content loads.
Links to Cloudbeds, Airbnb, TunaTime, Google Maps, and Facebook take you to independent services. Any booking, payment, account, or personal information you submit there is collected by that provider under its own privacy policy.
How information is used and shared
We use information available to us to operate and secure the website, respond to enquiries, provide requested guest services, and comply with legal obligations. We do not sell personal information. Information may be disclosed to service providers supporting the site or where required by law, safety, or the protection of legal rights.
Retention and security
Technical logs are retained only as long as reasonably needed for operations, security, and legal compliance, subject to our hosting provider's settings. Direct communications may be retained while needed to answer your enquiry or support a booking. We use reasonable safeguards, but no internet transmission or storage system is completely secure.
Your choices and rights
You may ask whether we hold personal information about you and request access, correction, or deletion where applicable. Rights and exceptions may vary under the Philippine Data Privacy Act of 2012 and other laws that apply to you.
Children
This site is intended for adults arranging accommodation. We do not knowingly collect personal information directly from children through this website.
Contact
For privacy questions or requests, email sherryandmick@sanctuary-cove.com.